Online Services

Online Services

Connect to your GP services online and save time. Quick, easy and secure.

Did you know that you can now order your repeat prescriptions and book appointments online?
The Electronic Prescription Service (EPS) is an NHS service which allows you to order your repeat prescriptions online and have them sent directly to a pharmacy of your choice.

What does this mean for you?

If you usually collect your repeat prescription from your GP’s surgery in person, you will no longer have to do this, instead if you wish, your GP can send it electronically to your chosen pharmacy. This can be any pharmacy near to where you live, work or shop.

Unfortunately non repeat or “acute” medications cannot be ordered in this way. For these items please call the prescription line (0191 5673393, option 1) Mon – Fri between 9.00am and 12.00noon.

If you would like to register for online services, please contact the surgery for more information.

Contact us online
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Patient Access

Online services allow you to:

  • book, check or cancel appointments with a GP, nurse or other healthcare professional 
  • order repeat prescriptions
  • see parts of your health record, including information about medicines, vaccinations and test results
  • see communications between your GP surgery and other services, such as hospitals

How to register for Online Services

If you have not used our online services before you will need to:

  • Contact the surgery by phone or in person
  • Verify your identity
  • Secure a username and password
  • Enter Patient Access and enter your registration details exactly as shown on the form.
  • After registering, log on with your username and password.


You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

What the NHS App does

  • get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
  • order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
  • book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
  • check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
  • register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
  • find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
  • view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
Quote / Testimonial:

If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

For more information go to

Get Started

Get the app

google play
App Store

Non-urgent advice: Having Problems?

Download the NHS App

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at